Last updated: 20 October 2026
Fast Easy Move respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact our team, request a moving quote or engage with our removalist services.
We aim to handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
1. Personal Information We Collect
We may collect personal information that is reasonably necessary to respond to enquiries, prepare moving quotes and coordinate removalist services.
Depending on your interaction with us, this may include:
- Contact information: Your name, email address, telephone number and preferred method of communication.
- Moving information: Pickup and delivery locations, moving dates, property types, number of bedrooms and approximate furniture quantities.
- Access information: Details about stairs, lifts, parking restrictions, property access and any other information relevant to your move.
- Service requirements: Information about the removalist packages, furniture handling, packing support or interstate moving services you enquire about.
- Communication records: Messages, enquiries, correspondence and other information you provide when communicating with our team.
- Website information: Technical information that may be collected through website functionality, including browser type, device information, IP address and website usage data.
We ask that you only provide personal information that is relevant to your enquiry or requested service.
2. How We Collect Information
We generally collect personal information directly from you when you complete a website form, request a quote, contact us by email or telephone, or communicate with our team about a relocation.
We may also receive information from someone making a moving enquiry or booking on your behalf, or through service providers involved in supporting our business operations.
Some technical information may be collected automatically when you access our website through cookies and similar technologies.
3. How We Use Your Information
We use personal information for purposes connected with our removalist services and business operations, including:
- Moving enquiries: Responding to questions and providing information about our removalist services.
- Quotes and estimates: Understanding your moving requirements and preparing suitable quotations.
- Moving arrangements: Coordinating pickup locations, delivery addresses, moving dates, vehicle requirements and other logistical details.
- Customer communication: Contacting you about enquiries, bookings, updates or matters relating to your requested services.
- Website improvements: Understanding website performance, maintaining functionality and improving the user experience.
- Business administration: Maintaining relevant business records, managing operations and complying with applicable legal requirements.
We may use information for other purposes where you have consented or where permitted or required by law.
4. Disclosure of Personal Information
We may share personal information with third parties where reasonably necessary to provide our services or operate our business.
These may include employees or personnel assisting with your move, relevant removalist service providers, website hosting providers, IT support providers, form-processing services and other professional advisers.
We may also disclose information where required or authorised by law, or where you have provided consent.
We take reasonable steps, where applicable, to ensure that third-party service providers handle personal information appropriately.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve website performance.
These technologies may collect technical information such as your browser type, device information, pages visited and interactions with our website.
Our website may also contain embedded services, such as maps, that are provided by third parties. These services may collect information or use cookies in accordance with their own privacy policies.
You can manage or disable cookies through your browser settings. However, some website features may not function as intended if cookies are disabled.
6. Overseas Disclosure
Some third-party technology, hosting or communication providers may store or process information using infrastructure located outside Australia.
Where personal information is disclosed overseas, we will take steps required by applicable privacy laws in relation to that disclosure.
The location of overseas processing may depend on the third-party services used by our business.
7. Information Security and Retention
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include appropriate website security practices, controlled access to business information and the use of technology service providers with relevant security measures.
While we take reasonable precautions, no method of transmitting or storing information online can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records and meeting applicable legal obligations.
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, where appropriate and legally permitted.
8. Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or outdated.
We will consider and respond to requests in accordance with applicable privacy requirements.
In some circumstances, we may need to verify your identity before providing access to or updating personal information.
9. Marketing Communications
If we send promotional or marketing communications, we will do so in accordance with applicable Australian laws.
You can request that we stop sending direct marketing communications by contacting us using the details below or by following any unsubscribe instructions provided in the communication.
10. Privacy Questions and Complaints
If you have questions about how your personal information is handled, or would like to raise a privacy concern, please contact Fast Easy Move.
We will review your enquiry or complaint and aim to respond within a reasonable timeframe.
If you are dissatisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC), where applicable.
11. Third-Party Websites
Our website may contain links to external websites or services operated by third parties.
We are not responsible for the privacy practices of those external websites. We recommend reviewing their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, business practices or applicable legal requirements.
The latest version will be published on this page, together with an updated revision date.
13. Contact Us
For privacy-related questions, requests for access or correction, or concerns about the handling of your personal information, you can contact:
Fast Easy Move
Email: [email protected]
Sydney, New South Wales, Australia
